Privacy Policy

Privacy and Cookie Policy Contents: 1- Introduction 2- What information do we collect from (user, service provider)? 3- Reasons for collecting and using this information and data 4- Data Disclosure 5- Data Security and Retention 6- Amendments to the Privacy Policy 7- Cookies 1- Introduction - We appreciate your concerns and interest regarding the privacy of your data on the internet. This policy has been prepared to help you understand the nature of the data we collect from you when you visit our websites and how we handle this personal data. - This policy explains, in general and specific terms, how Ghaith Business Information Technology uses your data. - In our commitment to the confidentiality of your data and information we access, we hope you will read the privacy policy carefully before using the platform. - The user's visit to the website or requesting services through any affiliated electronic window constitutes acceptance of the terms of this policy, any updates to it, and any related future policies or procedures. 2- What information do we collect from (user, service provider)? In the course of providing and improving our services, we collect your personal information for the purposes described in this Privacy Notice. Accordingly, we may collect and process the following data: - Data you provide by filling out forms on the website, including data provided when registering to use the website and other shared registrations (such as mobile number, email, ID number, commercial registration number, etc.), subscribing to our services, posting materials, or requesting other services. - Data you provide when entering a competition or promotion on our website, completing a survey or poll, or submitting reviews, testimonials, or feedback. - Data you provide to us, or that we may collect from you, when you report any difficulties you encounter while using our website. - Correspondence records if you contact us. - If you download or use our mobile application, we may have access to details related to your location and the location of your mobile phone, including your device's unique identifier. - Details of transactions you have made through our website and details of our processing and delivery of the goods you have ordered. - Details about your computer, including, for example, your IP address, operating system, and browser type, as well as data relating to your general internet usage (for example, through the use of technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, etc. (collectively, "Cookies")). - Your email address and/or mobile phone number, provided by a third party who has confirmed to us that they have obtained your consent to share your email address. - Any other data we deem necessary to enhance your experience using the website. 3- Reason for collecting and using this information and data We collect and process information to provide our services in an appropriate manner and to a suitable standard, including website services. Accordingly, we may use this data in the following cases: - To provide you with information, products, or services that you request from us or that we believe may be of interest to you, and where you have consented to be contacted for such purposes. - To provide you with services based on your location, such as advertising, search results, and other personalized content. - To fulfill obligations arising from any contracts concluded between you and any third party who uses our site, or between you and us. - To improve our services and provide better and more personalized services. - To ensure that our site content is presented in the most effective manner for you and the device you use to access our site. - For any other reason we deem necessary to enhance your browsing experience. 4- Data Disclosure To whom may we disclose data? Data about our customers is a very important part of our business. Therefore, we only share data as described below and only with companies that follow practices that are, at a minimum, similar to those described in this Privacy Policy: Affiliates: To provide our Services, we may partner with other affiliated companies or non-affiliated service providers (for example, logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). These other companies may store data in a digital wallet to facilitate your use of our Services in order to process your transactions. You understand how important it is for these companies to have access to relevant data to perform their functions. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (for example, delivery information and updated addresses) for our own use (for example, to correct our records and deliver goods related to any purchase you make). By using the Site, you consent to the transfer, storage, use, and disclosure of data between our affiliated companies and non-affiliated service providers, wherever they are located. These companies are contractually obligated to respect data privacy. Service Providers: Parties that provide or offer their services on the Platform. Other Parties: Third parties that provide services on our behalf or help us operate the Service or manage our business (such as hosting, information technology, customer support, email delivery, order fulfillment and delivery, marketing, consumer research, and site analytics). We generally require these service providers to use personal information only as necessary to perform the services or comply with applicable legal obligations. Marketing and Promotions: We may also use data to provide you with information about goods and services that may be of interest to you, as well as to enhance your browsing and use of the Site, service messages, new features and improvements, special offers, and events of interest. We may communicate with you through various channels, including, but not limited to, emails, web notifications, publications, telephone, in-app messages, WhatsApp messages, and news article transfer cards. Payment Processors: Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors. 5- Data Security and Retention The security of your personal information is important to us. We use technical and administrative measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and/or destruction. We generally retain personal information to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements, to establish or defend against legal claims, or to prevent fraud. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and applicable legal requirements. If we no longer require the personal information we have collected about you, we may either delete it, retain it anonymously, or exclude it from further processing. 6- Modifications to the Privacy Policy We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy, posting it on the Service, and/or providing any notice required by applicable law. Any modifications to this Privacy Policy will be effective on the date the revised version is posted. We recommend that you review the Privacy Policy each time you visit our Service to stay informed of our privacy practices. We may send periodic email reminders of our notices and terms, but you should check back frequently to see the most recent changes. You should check the Privacy Policy regularly. Your continued use of the Site after any changes constitutes your acceptance of this Privacy Policy as amended. 7- Cookies Cookies are small text files that websites store on users' devices. They allow web servers to record users' web browsing activity and remember their submissions, preferences, and login status while they are on the Site. The cookies used on our Sites include "session cookies" that are deleted after a session ends, "persistent cookies" that are retained for longer periods of time, "first-party" cookies administered by us, and "third-party" cookies placed by our business partners and third-party service providers. Purpose of use of cookies and similar technologies: - Security and authentication: Some cookies and similar technologies are essential to ensure your safe use of our Services, such as maintaining the security and integrity of the website, authenticating and logging into the Platform, and ensuring the ability to complete transactions securely. - Remembering your preferences: We need to remember the settings you choose on the Platform so that they can be set the way you want them. This includes remembering your choices and preferences when you browse the Website and staying logged in when you return. - Improving Service Performance: Some cookies and similar technologies help provide performance data about how the Service works to improve our Service, for example, data related to the functionality and speed of the Website and Mobile App. - Service Analytics: To help us understand user activity on the Service, including the most and least visited pages and how visitors navigate the Service, as well as user interactions with our emails.